Frequently Asked Questions
Everything you need to know about your Gramicci order and our outdoor lifestyle gear.
How do I determine the right size for Gramicci trousers?
Most Gramicci products are listed in Asia/US dual sizing. Please refer to our size guide on each product page for specific measurements. Our signature gusseted crotch and built-in webbing belt allow for a flexible fit, but we generally recommend sizing up if you prefer a looser, traditional outdoor silhouette.
What is your return policy for online orders?
We accept returns within 30 days of delivery, provided the items are in their original condition with all tags attached. Please note that for hygiene reasons, certain items like socks or face masks cannot be returned unless they are faulty.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days within the domestic region, while international shipping may take 7-14 business days depending on the destination and customs processing.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support digital payment options such as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are Gramicci products covered by a warranty?
We take pride in the durability of our climbing gear. Gramicci products are guaranteed against manufacturing defects in materials and workmanship. If you believe your item is faulty, please contact our customer service team with photos and your order number.
How should I care for my Gramicci organic cotton apparel?
To maintain the longevity of our organic cotton and technical fabrics, we recommend machine washing on a cold, gentle cycle with similar colors. Avoid bleach and tumble drying on high heat; instead, hang dry to preserve the integrity of the built-in belt and fabric dye.